Shipping

When Will My Order Arrive?

Shipping speed begins when the carrier receives your package—not when you place your order.

We ship Monday through Friday, excluding carrier holidays.

Orders placed before 12:00 PM Central Time generally ship the same business day.
Orders placed after 12:00 PM Central Time generally ship the next business day.
Orders placed on Saturday, Sunday, or a holiday generally ship the next business day.
The day your package ships is Day 0. Transit time begins on the following business day.
Saturday and Sunday do not count as transit days for the UPS shipping services we offer.
We occasionally process or ship orders on Saturday when our schedule allows, but Saturday processing and shipping are not guaranteed.

Selecting UPS Next Day Air or UPS 2nd Day Air does not mean your order will arrive one or two days after you place it. Processing time comes before transit time.

Expedited Shipping Examples

Package ships	UPS Next Day Air usually arrives	UPS 2nd Day Air usually arrives
Monday	Tuesday	Wednesday
Tuesday	Wednesday	Thursday
Wednesday	Thursday	Friday
Thursday	Friday	Monday
Friday	Monday	Tuesday

These examples assume there are no carrier holidays, weather disruptions, address problems, or other carrier delays.

Example: Order Placed After Hours

If you place an order Monday evening and select UPS 2nd Day Air:

We generally process and ship the order Tuesday. Tuesday is Day 0.
Wednesday is the first transit day.
Thursday is the second transit day and the expected delivery date.

UPS 2nd Day Air does not mean the package will arrive Wednesday—two calendar days after the order was placed. The two-business-day transit period begins after UPS receives the package.

Thursday and Friday Orders

The UPS services we offer do not include Saturday delivery.

A package shipped Thursday using UPS Next Day Air will usually arrive Friday.
A package shipped Thursday using UPS 2nd Day Air will usually arrive Monday.
A package shipped Friday using UPS Next Day Air will usually arrive Monday.
A package shipped Friday using UPS 2nd Day Air will usually arrive Tuesday.
An order placed after 12:00 PM Central Time on Friday will generally ship Monday. If shipped Monday, Next Day Air will usually arrive Tuesday and 2nd Day Air will usually arrive Wednesday.

Carrier holidays can move these dates to a later business day.

Need Your Order by a Specific Date?

Please contact us before placing your order if you need it by a specific date. We can recommend the most appropriate shipping option and confirm whether your requested delivery date appears achievable.

Delivery dates are not guaranteed unless the selected carrier service includes an active delivery guarantee. Carrier delays are outside our control after a package has been accepted.

Shipping Area

We ship only within the United States. We do not offer international shipping.

Customers outside the United States may wish to use a freight-forwarding service such as MyUS. Killzone Flashlights is not responsible for the services provided by third-party freight forwarders.

Shipping and Delivery

Shipping Methods and Rates

Most orders ship through UPS. Available shipping methods and rates are calculated at checkout using the package’s weight, dimensions, and destination. We do not charge handling fees.

The shipping method selected at checkout determines the package’s estimated transit time after it ships. It does not determine how quickly the order will be processed.

Once a package has been accepted by the carrier, its movement and delivery timing are outside our control.

Free Shipping

Orders over $100 qualify for free shipping within the United States.

We select the carrier and shipping method used for free shipping at our discretion. Lightweight items may be shipped in a padded mailer.

Most free-shipping packages arrive within 2–8 business days after shipment, although carrier delays can extend delivery times.

Free shipping is not an expedited service and does not include a guaranteed delivery date.

UPS Expedited Shipping

UPS Next Day Air and UPS 2nd Day Air provide faster transit after UPS receives the package.

UPS Next Day Air: Usually arrives on the next business day after shipment.
UPS 2nd Day Air: Usually arrives on the second business day after shipment.

Order-processing time is not included in these transit periods. Saturday, Sunday, and carrier holidays do not count as transit days for the UPS services we offer.

UPS does not guarantee delivery dates for every service or under every circumstance. Carrier disruptions, severe weather, incorrect or incomplete addresses, and other conditions can cause delays.

Only certain UPS services include delivery guarantees and may qualify for a shipping refund when a guaranteed delivery commitment is missed. Please review UPS’s current service-guarantee policy before selecting expedited shipping:

https://wwwapps.ups.com/us/en/support/shipping-support/legal-terms-conditions/ups-service-guarantee

PO Boxes

We can ship to PO Boxes, but we do not recommend using one when delivery speed is important.

PO Box deliveries must be sent through USPS, which is often slower than UPS. Orders containing batteries may experience additional delays because USPS may transport these packages using ground transportation.

Delivery times of up to 20 days are possible.

Tracking Information

We will email your tracking number after a shipping label has been created.

Receiving a tracking number does not necessarily mean the carrier has received your package. The order may still be awaiting final processing, packaging, or carrier pickup.

Use the carrier’s tracking page to determine when the carrier has possession of the package. An initial scan or an update stating that the carrier has received the package generally indicates that transit has begun.

Tracking information may take time to appear after carrier pickup.

If you place an order after 12:00 PM Central Time on Friday, you may not see carrier tracking activity until Monday evening or Tuesday morning. A label may be created before the package is transferred to UPS.

Carrier Holidays

Orders are not processed or shipped on carrier holidays. Holidays also do not count as transit days.

USPS Holidays

USPS observes the following holidays:

New Year’s Day
Martin Luther King Jr. Day
Presidents’ Day
Memorial Day
Juneteenth National Independence Day
Independence Day
Labor Day
Columbus Day
Veterans Day
Thanksgiving Day
Christmas Day

Orders that would otherwise ship on one of these holidays will generally ship on the next available business day.

UPS Holidays

UPS is closed on the following holidays:

New Year’s Day
Martin Luther King Jr. Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day

UPS schedules and available services may also be affected around other holidays. Please consult UPS for its current holiday schedule.

Important Lithium Battery Information

Domestic Orders

USPS regulations prohibit us from shipping standalone lithium-ion batteries using USPS Ground Advantage or Priority Mail. Orders containing only batteries must ship through UPS Ground.

Battery-only orders that qualify for free shipping will ship free through UPS Ground. Orders below the free-shipping threshold must select UPS Ground at checkout, even if other shipping methods are displayed.

When batteries are purchased with compatible equipment, USPS shipments are limited to a maximum of eight battery cells per package.

Orders containing lithium-ion batteries may take significantly longer when transported by USPS because USPS may transport these shipments by ground regardless of the USPS service displayed or selected at checkout.

Hawaii and Alaska

Devices with batteries installed may be shipped to Hawaii and Alaska through USPS. UPS Ground cannot be used for these shipments, even if it appears as an option during checkout.

We cannot ship battery-only orders to Hawaii or Alaska.

Please allow approximately 10–20 business days for delivery. USPS transports these shipments by ground regardless of the USPS service selected at checkout. Any delivery date displayed by USPS should be treated as an estimate.

Lost or Delayed Packages

Replacement shipments may be issued at our discretion after the carrier confirms that a package has been lost.

If tracking shows that a package is delayed but not lost, we require a waiting period of 30 days from the last tracking update or from the date the delay is reported to us, whichever is later. This gives the carrier additional time to locate and deliver the package.

During this waiting period, we will assist by opening an investigation with the carrier.

A delayed delivery is not necessarily considered a lost package.

Package Protection

During checkout, we offer optional package protection for a small percentage of your cart value.

We strongly recommend purchasing package protection to protect your order against theft, loss, or damage during transit. Carrier insurance generally does not cover packages marked as delivered but later reported missing.

Package protection can help resolve claims much faster than the standard carrier-claims process.

Packages marked as delivered but not received are not eligible for replacement or reshipment unless package protection was purchased or a replacement is otherwise approved at our discretion.

We may require a valid police report before approving a claim involving a package that was marked as delivered but reported missing. If a police report is required, please obtain the report or case number and provide it to us for claim processing.

Damaged or Opened Packaging

Some products may arrive with opened packaging. This does not mean the item is used.

We may open product packaging to:

Install or remove batteries
Verify product operation
Comply with shipping regulations
Configure battery options selected during checkout

Many manufacturers ship batteries installed in flashlights, while some customers choose battery-free configurations. As a result, we occasionally need to open factory packaging before shipment.

Unless specifically identified as a “Garage Sale” item, all products we sell are new and unused.

Refused Packages

Packages that are refused or not accepted will be refunded after they are returned to us, minus any shipping charges incurred.

If an order qualified for free shipping, the actual shipping cost we paid will be deducted from the refund.

Signature Confirmation

To help prevent package theft and ensure secure delivery, we reserve the right to add signature confirmation to any shipment at our discretion.

Signature confirmation may be required for high-value orders, orders with elevated fraud risk, or other circumstances in which additional delivery security is warranted.

Please contact us before placing your order if you have concerns about signature requirements.