Returns Policy

What items are returnable?

  • Purchased items that are within 30 days of receipt of your shipment.

  • All items are in original condition.

  • Items are in the original packaging with all original accessories and manuals included.

  • Items that are received by the customer that are defective.

What items are non-refundable?

  • Batteries and lubricants are non-refundable unless damaged upon receipt. We must be notified within 7 days of delivery of the issues or we will not be able to issue a refund.

  • Items that show wear or are not in 100% brand new condition, damaged packaging, missing manuals or accessories.

  • We will not accept returns on flashlights or other items that were abuse, water, or otherwise tested outside of basic functional operation. If the light fails during your testing, it will then be a warranty issue if the manufacturer's warranty covers the issue. Please check the manufacturer's warranty policy for coverage and the user manual for proper care.

Are there any charges for return?

  • There is no charges for return unless your account shows an excessive amount returns. In cases of excessive returns you may be charged a 30% restocking fee. 

  • Original shipping charges are non-refundable.

  • Orders that qualify for free shipping will have the original shipping cost deducted from the refund amount. 

  • Personal preference issues such as LED tint, minor cosmetic issues that do not affect the function of the product, battery life, LED centering, output levels, inductor whine, etc. will not be considered defective issues when returning items and customer is responsible for return shipping.

  • We will provide a return shipping label for items that are found to be defective within 30 days of receipt.

  • If we make a mistake and ship the wrong product we will provide a return shipping label.

 

How do I return?

  • Enter your order number and email address in the fields above and click "Start a Return" button.

  • Follow the instructions and select the items you want to return. Then choose continue.

  • Enter the reason for the return, add any helpful information to the notes section and click "Confirm and Submit" button.

  • You will get a confirmation email with shipping instructions once you have submitted a request to return an item and it has been "Approved".

  • Do not ship any items back to us until we have had a chance to review and approve your RMA. Items shipped to us without prior approval will be returned to sender. You will receive a follow up approval email once we have had a moment to review and approve your return which will include return instructions and return address.

  • Items must be shipped to us within 30 business days of initiating the return or the return will not be accepted.

  • Customer is responsible for packaging and shipping the items via a method that protects the items and ensures that the package arrive with all items intact. We recommend insuring your delivery to us as we are not responsible for packages that we do not receive. 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If the refund is approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.

  • If the refund is declined, then your refund will not be processed, and a credit to your account will not be given. Customer is responsible for return shipping if they want the item to be returned to them.

 

How should you ship it back to us?


1. Pack all the returned items, along with a print off of your confirmation of purchase email, and a note specifying your RMA number securely in a box. You can use the box the items arrived in or another box, if you prefer.

2. Go to local post office, or another courier, to ship the package. Return address for the package:

3. We recommend purchasing insurance for your return delivery to us as we are not responsible for packages that are damaged or we do not receive. Taking pictures of the items before you ship them off to us can help if a case is needed to be opened with your courier about shipping damages.

4. To ensure a speedy process please enter the tracking number provided by your courier into the approval email that was sent to you.

5. You will receive a email as soon as we have received your items, and when refund is approved.

Killzone Flashlights
RMA: [ Include Your RMA# Here ]
PO Box 5952 
Kingwood, Texas, 77325, US

 

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