How do I return?
- Enter your order number and email address in the fields above and click "Start a Return" button.
- Follow the instructions and select the items you want to return. Then choose continue.
- Enter the reason for the return, add any helpful information to the notes section and click "Confirm and Submit" button.
- You will get a confirmation email with shipping instructions once you have submitted a request to return an item and it has been "Approved".
Do not ship any items back to us until we have had a chance to review and approve your RMA. Items shipped to us without prior approval will be returned to sender. You will receive a follow up approval email once we have had a moment to review and approve your return which will include return instructions and return address.
- Items must be shipped to us within 30 business days of initiating the return or the return will not be accepted.
- Customer is responsible for packaging and shipping the items via a method that protects the items and ensures that the package arrive with all items intact. We recommend insuring your delivery to us as we are not responsible for packages that we do not receive.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If the refund is approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.
- If the refund is declined, then your refund will not be processed, and a credit to your account will not be given. Customer is responsible for return shipping if they want the item to be returned to them.
How should you ship it back to us?
1. Pack all the returned items, along with a print off of your confirmation of purchase email, and a note specifying your RMA number securely in a box. You can use the box the items arrived in or another box, if you prefer.
2. Go to local post office, or another courier, to ship the package. Return address for the package:
3. We recommend purchasing insurance for your return delivery to us as we are not responsible for packages that are damaged or we do not receive. Taking pictures of the items before you ship them off to us can help if a case is needed to be opened with your courier about shipping damages.
4. To ensure a speedy process please enter the tracking number provided by your courier into the approval email that was sent to you.
5. You will receive a email as soon as we have received your items, and when refund is approved.
RMA: [ Include Your RMA# Here ]
PO Box 5952
Kingwood, Texas, 77325, US