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Returns Policy

Returns, Refunds & Exchanges Policy

At Killzone Flashlights, we want you to be completely satisfied with your purchase. If you need to return an item, we're here to help.

Most products may be returned within 30 days of delivery for a full refund when they meet the requirements outlined below. Products that arrive defective or develop a manufacturing defect are handled under our Warranty Policy and are not subject to the standard return requirements.

Please review the information below before requesting a return.

Eligible for a Full Refund

Most products qualify for a full refund when they are returned within 30 days of delivery and meet all of the following requirements:

  • The item is in new condition with no signs of wear or damage.

  • The original packaging is included and not damaged.

  • All manuals, accessories, batteries (if included), inserts, and other components are included.

  • The product has not been modified, disassembled, or damaged through misuse.

  • Your order number or proof of purchase is included.

Products returned in new condition generally qualify for a full refund.

Some products are packaged by the manufacturer in a way that prevents them from being resold as new once opened. These items may be subject to a restocking fee if returned after the manufacturer packaging has been opened or damaged, even if the product itself remains unused.

Returns that cannot be resold as new because of signs of use, missing accessories, damaged packaging, or other customer-caused conditions may be subject to a reasonable restocking fee of up to 20%, depending on the condition of the returned item.

Non-Returnable Items

The following items are not eligible for return unless they arrive defective or were shipped in error:

  • Batteries.
  • Products returned more than 30 days after delivery.
  • Products that have been modified, damaged, or abused.
  • Clearance, closeout, discontinued, or final sale items.
  • Gift cards.
  • Special-order or custom products.
  • Any item specifically marked as non-returnable.

Battery Returns: For safety reasons and because of shipping regulations governing batteries, we do not accept returns of batteries once they have been shipped. Please verify battery compatibility before placing your order. If you have any questions, we're happy to help you select the correct battery before you purchase.

Return Shipping & Restocking Fees

If your return is the result of our error, such as receiving the wrong item or a product that arrives damaged or defective, we will provide a prepaid return shipping label.

If you are returning an item because you ordered the wrong product, changed your mind, or simply no longer want it, you are responsible for the cost of return shipping.

Original shipping charges are non-refundable unless the return is the result of our error.

Personal Preference Returns

Every flashlight enthusiast has different preferences. Characteristics such as LED tint, beam profile, color temperature, battery runtime, LED centering, minor cosmetic variations, or normal electronic sounds (such as inductor whine) are generally considered normal product characteristics rather than product defects.

Returns based solely on personal preference are welcome provided the product otherwise qualifies for a refund. Customers are responsible for return shipping costs for these returns.

If you're unsure which flashlight best fits your needs, we're always happy to answer your questions before you place your order.

Battery Compatibility

Choosing the correct battery is the customer's responsibility. Please verify battery compatibility before placing your order.

If you're unsure which battery is compatible with your flashlight, contact us before ordering and we'll be happy to help you choose the correct option.

Defective Products & Warranty Claims

If your item arrives defective, is damaged during shipping, or develops a manufacturing defect during the applicable warranty period, please contact us before returning it.

Many issues can be resolved through troubleshooting, so we'll work with you to determine the fastest and most convenient solution. If a return is necessary, we'll provide complete instructions and, when applicable, a prepaid return shipping label.

How to Start a Return

  1. Contact us with your order number and the reason for your return.

  2. Wait for return authorization and shipping instructions before sending your item.

  3. Securely package the product with all original accessories and packaging.

  4. Ship the return within 30 business days of receiving your return authorization unless otherwise instructed.

Returns sent without prior authorization may be delayed or refused.

Refund Processing

After your return is received, it will be inspected within approximately 3–5 business days.

If approved, your refund will be issued to your original payment method. Depending on your bank or credit card provider, it may take several additional business days for the refund to appear on your account.

If your return does not meet the requirements of this policy, we'll contact you before making a final decision. If you would like the item returned to you instead, return shipping charges will be your responsibility.

Exchanges

We currently do not offer direct exchanges.

If you'd like a different product, simply return your original item (if eligible) for a refund and place a new order for the item you'd prefer. This helps ensure the fastest processing and product availability.

Questions?

If you have any questions before or after your purchase, we're always happy to help. Whether you need assistance selecting the right flashlight, battery, or accessory—or have questions about a return—please don't hesitate to contact us.

Thank you for choosing Killzone Flashlights. We truly appreciate your business and the opportunity to serve you.

Revised 7/7/2026